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G Suite

We have a single G Suite account with a single user -- [email protected].

Email routing

We handle all incoming email through Freshdesk. We can create multiple routing rules by going to the Gmail routing settings page (https://admin.google.com/u/0/ac/apps/gmail/defaultrouting?hl=en&pli=1):

gmail routing

We have the following routing rules set up:

These routing rules allow us to forward email to where it needs to go, without having to create multiple G Suite accounts for each email.

Forwarding of [email protected]

We also forward email from [email protected] -> [email protected].

However, this behavior is not configured through a routing rule as for the other emails above. Instead, it is just configured through Gmail's standard forwarding options:

gmail forwarding